Office Second

Depending on your location either DPD, Royal Mail or Fed-Ex will deliver your order. We use DEVLND Fulfilment to ship our products, so this will appear on any messages from DPD, Royal Mail or Fed-EX - e.g. "Your parcel from DEVLND Fulfilment is due to be delivered today."

SHIPPING TIMES - UK MAINLAND

All age-restricted items will be sent via DPD Next Day. Non age-restricted items can be sent via Royal Mail 24hr or Royal Mail 48hr. Order by 12pm for next day.

Age ID will be required upon delivery of age-restricted items in addition to online age verification.

SHIPPING TIMES - OUTSIDE UK MAINLAND

Orders dispatched within 3 working days via LG or Fed-Ex with door-to-door tracking. Allow 10 days for delivery – time will vary depending on country and customs procedures.

Seconds are covered against manufacturing defects under the TOG Lifetime Guarantee, with the exception of cosmetic defects. If you are not fully satisfied with your product, you can return it within a period of 14 days from date of purchase for a full refund. The product must be in the same condition you received it. Once we receive the item, we will process your refund within 30 days.

RETURNING YOUR PRODUCT IS SIMPLE:

Email customerservices@togknives.com with your name, order number, the product you are returning and the reason you are returning it. Package your product very securely. Knives must not pierce the packaging even if it is dropped. Ideally use the original packaging and post to:

Returns Department
TOG Knives Ltd. c/o DEVLND Ltd,
195 South Liberty Lane,
Bristol, BS3 2TN, UK.