Guarantee & Returns

All TOG products come with the TOG Lifetime Guarantee. If your product has a manufacturing fault, you are entitled to a repair or replacement, free of charge. Please follow our returns procedure at the bottom of this page to return the faulty product.

If the knife has been mis-treated e.g. has been:

• put in a dishwasher
• dropped
• used for other tasks eg. as a screwdriver or for prising a tin open
• used to cut frozen foods
• used to cut onto a marble, glass, stone or tile surface
• left submerged in water
• otherwise mistreated

then this invalidates your guarantee.

The following are not covered under guarantee and are considered normal wear and tear:

• scratches on the blade due to use of scourers or keeping the knife with other metal cutlery
• dulling (blunting) of the cutting edge
• nicks/chips out of the cutting edge
• broken / snapped tip
• darkening of the copper layers (this is due to oxidation and can be reversed, to some extent, by rubbing lemon or lime juice over the copper bands)
• appearance of rust spots (stainless steel corrodes much less than normal steel, but is not 100% rust free)

If there is minor damage to your knife but it is not covered under guarantee, please visit our care section to see how to repair it. If you do not feel confident in repairing your knife yourself, check out our knife sharpening and repair service.

If you are not fully satisfied with your product, you can return it within a period of 14 days from date of purchase for a full refund. The product has to be in perfect condition such that it could be sold again. Please return the product following the procedure below. Once we receive the item, we will process your refund.

If you are a first-time TOG kitchen knife buyer, you will automatically receive the 30 Day Home Trial. 

Please visit our 30 Day Home Trial page for further details.

To return a TOG product, please email customerservices@togknives.com giving your name, order number, the product you are returning and the reason you are returning it. Stating the reason helps us improve our products and services. Please then post your product to the following address:

Returns Department
TOG Knives Ltd.,
c/o DEVLND Ltd,
195 South Liberty Lane,
Bristol BS3 2TN

Please use the original packaging if possible and MAKE SURE ALL KNIVES ARE PACKAGED VERY SECURELY so that they cannot pierce the packaging even if the package is dropped. See the Royal Mail advice on packing sharp objects. Returning the goods to us is at your own expense and risk and we advise using a postal service with insurance against loss and damage.

If you have any queries about our guarantee or returns policy, please email customerservices@togknives.com.